Promotion of Access to Information Act (PAIA) Manual
Introduction
This manual has been prepared in accordance with the provisions of the Promotion of Access to Information Act, 2000 (Act No. 2 of 2000) (hereinafter referred to as “PAIA”). The purpose of this manual is to assist individuals and entities in understanding their rights and procedures for accessing information held by Morgan Solus, a provider of Business Continuity Management (BCM) Software-as-a-Service (SaaS) platform.
Contact Details
Morgan Solus Address: Dock Road Junction, Corner Stanley & Dock Road, V&A Waterfront, Cape Town 8001
Contact Person: Tracey Linnell
Email Address: traceyl@morgansolus.com
Telephone Number +27 21 403 6428
Overview of Morgan Solus
Morgan Solus is a provider of BCM Software-as-a-Service (SaaS) platform. Our platform enables organisations to manage and enhance their business continuity planning and disaster recovery efforts efficiently. As part of our service, we may collect and process data on behalf of our clients.
Description of Records Held
As a provider of BCM SaaS platform, Morgan Solus may hold various records, including but not limited to:
- Client account information
- Business continuity plans and strategies
- Data backups and recovery procedures
- Technical support records
- Marketing and communications materials
Access to Information Procedures
- Request Procedures
Individuals or entities seeking access to information held by Morgan Solus may submit a written request in the prescribed forms (Personal Information Request and POPIA Complaint Form) to the designated Information Officer. Requests must include the requester’s contact details, a description of the information requested, and any other relevant details.
- Processing of Requests
Upon receiving a request, Morgan Solus will process it within the timelines prescribed by PAIA. This may involve consulting with relevant stakeholders and assessing whether any exemptions or limitations apply to the requested information.
- Fees
A fee may be charged for processing a request, as permitted by PAIA. The fee structure will be provided upon request.
Information Officer
The Information Officer responsible for managing access to information requests is:
Tracey Linnell
Director
Contact Details: traceyl@morgansolus.com
Availability of Manual
This PAIA manual is available for inspection free of charge at the offices of Morgan Solus. Copies may also be obtained upon request.
Amendments
This manual will be reviewed and updated as necessary to ensure compliance with PAIA and any relevant legislative changes.
Contact Information
For further information or assistance regarding access to information requests, please contact:
Tracey Linnell
Director
Contact Details: traceyl@morgansolus.com