Project Type: Telecommunications

Extensive research was conducted with members from the network and IT teams to build a robust scenario. The simulation was conducted in two parts, designed to stress test the crisis team on various elements such as regulatory requirements, interaction with government cyber teams, social media and customer communications, internal communications, and the technical resolution of the incident.

This organisation operates as a carrier-class Ethernet (CE 3.0) infrastructure company, delivering meticulously managed fibre optic broadband connectivity across South Africa. Identifying a crucial deficiency in their Business Continuity strategy, particularly outdated plans, spurred the commencement of a comprehensive BCM, Crisis Management and IT Disaster Recovery Programme.