Extensive research was conducted with members from the network and IT teams to build a robust scenario. The simulation was conducted in two parts, designed to stress test the crisis team on various elements such as regulatory requirements, interaction with government cyber teams, social media and customer communications, internal communications, and the technical resolution of the incident.
These interactive simulations, lasting 3 to 4 hours, demand both team collaboration and intense focus from all participants. Following each session, a team debrief assesses successes, team strengths, identified gaps, and necessary remedial actions. Through continuous role-play, participants develop “muscle memory,” enhancing readiness, confidence, and support capabilities for real disasters.
We were approached by a specialist SME logistics company that provides services to a number of Banks to assist with implementing a fit-for-purpose Business Continuity Plan. Their operations consist of a warehouse and numerous transportation vehicles and support staff. The idea was to craft a BCP that would be concise to use but holistic enough to provide as evidence to their Banking clients.
This organisation operates as a carrier-class Ethernet (CE 3.0) infrastructure company, delivering meticulously managed fibre optic broadband connectivity across South Africa. Identifying a crucial deficiency in their Business Continuity strategy, particularly outdated plans, spurred the commencement of a comprehensive BCM, Crisis Management and IT Disaster Recovery Programme.