We initiated the project by conducting a comprehensive Business Impact Analysis (BIA) of the Technology division to determine the business operations relying on specific IT systems and their recovery objectives. Following this, we documented infrastructure details for the identified IT systems and identified interdependencies.
Extensive research was conducted with members from the network and IT teams to build a robust scenario. The simulation was conducted in two parts, designed to stress test the crisis team on various elements such as regulatory requirements, interaction with government cyber teams, social media and customer communications, internal communications, and the technical resolution of the incident.
These interactive simulations, lasting 3 to 4 hours, demand both team collaboration and intense focus from all participants. Following each session, a team debrief assesses successes, team strengths, identified gaps, and necessary remedial actions. Through continuous role-play, participants develop “muscle memory,” enhancing readiness, confidence, and support capabilities for real disasters.
This organisation operates as a carrier-class Ethernet (CE 3.0) infrastructure company, delivering meticulously managed fibre optic broadband connectivity across South Africa. Identifying a crucial deficiency in their Business Continuity strategy, particularly outdated plans, spurred the commencement of a comprehensive BCM, Crisis Management and IT Disaster Recovery Programme.
In the pharmaceutical industry, maintaining uninterrupted operations is vital for supply chain manufacturing. A comprehensive Business Continuity Programme is essential to ensure continued operation in the event of a supply chain disaster, which could result in financial and reputational repercussions. Moreover, such disruptions could potentially have severe implications for human health and well-being.